Customer Care / FAQ
Are your materials ethically sourced?
Yes, both our leather and canvas come from companies that are consciously thinking about the environment and their workers while providing the highest quality materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), Paypal and Apple pay
How long will it take to make my order?
All of our products are made by hand. Depending on the size of your order, you can expect up to a week for manufacturing time. Normally orders ship within 1-3 business days.
Are your products actually made by hand?
Yes, all of our canvas and leather products are made by hand. Our canvas and leather come in rolls and we cut, sew, rivet and finish all of our products by hand.
I placed a successful order but I haven't received a confirmation email yet.
If you placed a successful order, you should receive a confirmation email in the first 24 hours after the order was placed. If you do not receive a confirmation email, please get in touch with us.
What are your store hours/location?
Location : 308 Ave D South
Hours : Tuesday - Friday 11 - 5
Saturday 10 - 3
Sunday + Monday closed.
I just placed an order, can I cancel it?
Unfortunately once orders are placed, they can not be reversed.