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Customer Care / FAQ

Are your materials ethically sourced?

Yes, both our leather and canvas come from companies that are consciously thinking about the environment and their workers while providing the highest quality materials. 

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), Paypal and Apple pay.

How long will it take to make my order?

All of our products are made by hand. Depending on the size of your order, you can expect up to a week for manufacturing time. Normally orders ship within 3-5 business days.

I placed a successful order but I haven't received a confirmation email yet.

If you placed a successful order, you should receive a confirmation email in the first 24 hours after the order was placed. If you do not receive a confirmation email, please get in touch with us. 

 I just placed an order, can I cancel it?

Unfortunately once orders are placed, they can not be reversed.

What is the PVD black hardware about?

"PVD" stands for "Physical Vapor Disposition." It is a plating process that takes place between 150 and 500°C. It produces an extremely durable finish to prevent chips or scratches. Most black hardware isn't PVD because of the intensive process as a result in it wearing off.